Frequently Asked Questions (FAQ)



Answers to ALMOST EVERY question on Sunglasses by Tower

Ordering Questions

What payment methods does Tower accept?

Can I change or cancel my order?

I never received an order confirmation email, what happened?

Do I receive a discount for buying in bulk?


Product Questions

Is it alright if my sunglasses get wet?

How should I clean my polarized lenses?

How should I care for my sunglasses?

What is a polarized lens?

Do these sunglasses offer UV protection?

What kind of wood are these sunglasses made out of?

Where can I find the frame measurements?

What should I do if my frames are crooked?

What should I do if there is a scratch on my lens?

Do these float?

Can I buy the wood case by itself?

My lenses broke. Can I get a replacement lens?

My frames broke. Can I get a replacement pair?

How durable are the wooden frames?

My hinge broke. Can I order a replacement hinge?

Will my hinges rust if they get wet?

Are these lenses polarized?

What color are the lenses?

Are these better on wide or narrow faces?

Are these handmade?

Where are these manufactured?

Will these frames give me a sliver?

Can I sand my frames?

Does the "Tower" engraving on the lens affect my peripheral area of vision?

Does Tower sell other products?

What are the lenses made out of?

What kind of varnish is on the frames?


Shipping and Billing Questions

How much does shipping cost?

How quickly does my order get shipped?

How do I track my package?

What company do you use for shipping?

Can I ship my sunglasses with my stand up paddle board?

Do you ship internationally?

Can I expedite my order?


Warranty/Exchanges/Return Questions

What is Tower's return policy?

How long are my sunglasses covered under warranty?

Where should I return my Sunglasses by Tower?

How long until my refund appears?

Is there a restocking fee?


Shop-in-a-Box

What is the Shop-in-a-Box program all about

Why do you need my credit card number if the Shop-in-a-Box program is free?

How long do I have to return the Shop-in-a-Box kit?

I love them all the sunglasses. What if I want to keep more than one pair?

Can I return all the sunglasses in the Shop-in-a-Box kit?

Can I keep one pair from my Shop-in-a-Box kit and just send the rest back?

Are the Shop-in-a-Box pairs I received used?

Will the actual product I buy look identical to the ones in the Shop-in-a-Box?


Other Questions

Where is the retail store located?

Is my personal information safe on your website?

How can I find out about sales, specials and new products?

Can I get a gift certificate?

Can I become a Tower retailer or distributor?